Shipping & Delivery
We ship with dry ice to keep the frozen food to its best condition. We deliver to most parts of the U.K., and covers most of the England, Wales and south mainland Scotland.
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Free Delivery & Fees
We offer Free Delivery for orders of £60 or over.
Shipping Rates:
- Orders up to £29.99: delivery fee of £15.
- Orders between £30.00–£39.99: delivery fee of £10.
- Orders between £40.00–£59.99: delivery fee of £5.
- Orders of £60 or over: free delivery.
When do you deliver?
We can deliver our foods Tuesday-Saturday with next day delivery.
Where do you deliver?
We only deliver to the U.K., and delivery covers most of the England, Wales and south mainland Scotland.
Our main products are frozen food, they need to arrive on your doorstep within 48 hours. That means we can’t deliver to:
1.) Isle of Man
2.) Scilly Isles
3.) Northern Ireland
4.) Scottish areas with postcodes: AB30-AB38, AB41-AB56, DD9-10, FK17-2, G83, IV - all, KW1-KW17, PA21-PA80, PH15-PH21 and PH49-PH99
Do you use dry ice for delivery?
Yes, we use dry ice in our packaging to keep the foods frozen. See bottom of the page.
What is your delivery packaging?
We use double-walled cardboard outer box, two denim insulated recyclable liners, a barrier bag for containing the dry ice for our packaging. See bottom of the page.
How do I track my delivery?
A tracking number will be provided after the order has been dispatched. Our courier is DX Courier.
How do I report a problem with my delivery?
Please contact us immediately through our contact us page.
Can I return the food and get a refund?
Sorry, our foods can’t be returned for exchange or refunds.
We ship with dry ice!
Our use of recyclable insulation linen and dry ice ensures the product stays frozen for a minimum of 36 hours during transit.
Prepare box, fit insulation linen and add product
Add dry ice
Fold linen
