プレミアムライン 品質・満足保証
すべてのプレミアム牛肉の霜降り品質に自信を持っています。ご期待に沿えない点がございましたら、お受け取り後48時間以内にご連絡ください。必ず対応いたします。詳細な規約は以下に英語で記載されています。
Our Premium Marbling Guarantee
We stand behind every pack.
When you buy Premium, you're paying for visible marbling. That's our promise. If the marbling doesn't look right to you, we want to know — and we'll make it right.
What we guarantee
Every Premium product is hand-selected and graded for marbling before it reaches you. We're confident in what we send. But if something feels off — the marbling looks significantly lower than expected, the texture isn't what you hoped for, or the product doesn't match its description — just reach out.
We'll review your concern fairly and personally.
How to get in touch
It takes two minutes:
- Take a photo — a clear shot of the meat and packaging before you dispose of anything
- Contact us within 48 hours of delivery or opening — use the form below
- Include your order number and a brief description of what concerned you
That's it. No lengthy forms, no long waits.
What happens next
We'll review within 2–3 working days. Where appropriate we'll offer store credit, a replacement, or a refund — depending on the situation.
We're a small team and we take every concern seriously. Our reputation is built on the quality of what we send you.
A note on natural beef
Beef is a natural product. Some variation in colour and fat distribution between batches is completely normal and doesn't affect eating quality. Our guarantee covers marbling and quality concerns — not natural variation.
This guarantee is provided alongside your statutory rights under UK consumer law.
Before you contact us — quick checklist
- ✔ Order number ready
- ✔ Photo of the meat taken
- ✔ Photo of packaging if possible
- ✔ Within 48 hours of delivery or opening
Customer Claim Checklist
This is excellent to place as a small box or section.
Before Contacting Us
Please prepare the following to help us assist you quickly:
✔ Order number
✔ Product name(s)
✔ Brief description of the concern
✔ Clear photographs of all meat items received in the order
✔ Photos of packaging where possible
✔ Any relevant details about storage or preparation